ARE YOU INSURED AND BONDED?
Yes! Your safety and protection is top priority. We are insured and bonded above the basic limits.
WHAT’S YOUR REFUND POLICY?
We unfortunately can’t offer any refunds. However, if anything was missed by the team, please let us know within 24 hours and we’d be happy to send a team back to finish up those areas.
WHAT ABOUT MY PET?
Green Ants Inc. realizes that pets are family too! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don’t want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal waste.
WHAT DO I HAVE TO SUPPLY?
Nothing! Green Ants Inc. provides all the necessary professional quality cleaning equipment and supplies. If you have a special product you prefer us to use, such as specific wood floor cleaner, granite cleaner or polish, we’ll be happy to use it. All our cleaning products are Non Toxic and used on the proper surfaces they are designed for. Our vacuums have double Hepa-Filtration systems and are of the highest quality in the industry.
HOW DO I KNOW YOUR SERVICE FITS MY NEEDS?
We will provide you with a detailed checklist of what our regular cleaning routine includes. Our regular program is based on the most common tasks requested by our clients. If you have special concerns and would like to delete or add tasks, we can design a package precisely tailored to your needs. Our goal is your satisfaction.
AM I COMMITTING TO A LONG-TERM CONTRACT?
No. Should you choose to reschedule or cancel services, simply call our office a minimum of two business days in advance. We rely on our services and your satisfaction rather than any contract to retain you as a client.
ARE YOU GUARANTEED?
If any area or item we were scheduled to clean is unacceptable, please do not re-clean the area, call our office within 24 hours and we will arrange a re-clean of any missed areas. It is important to us that we provide excellent service to all of our clients and by giving you this guarantee, we hopefully will make you a customer for life.
Do I need to stay at the house while it’s being cleaned?
It is easier to clean when no one is home. If you want to stay during the first cleaning, in case you or we have questions that is fine. It is totally up to you. But we are fine cleaning unsupervised. After that, most of our clients give us a key so they don’t need to be there and they can come home to a nice clean house. If we have questions we can always use one of your contact numbers you provide us. You can contact us while we are cleaning with our cell phone if you need.
What forms of payment do you accept?
All transactions are COD unless other mutual agreements are made. We accept checks, cash, or Paypal. Our A/R Dept. can email you a receipt if necessary.